Customer Service Administrator S2 CR

Job Summary 

This Customer Support Administrator is a valued member of Customer & Sales Support Team and serves as the primary point of contact for Breast & Skeletal Health (BSH) customers. The Customer Support Administrator delivers value throughout the disposable order journey by ensuring that all aspects are handled in an accurate and expeditious manner while delivering a great customer experience. This individual will partner closely with internal teams such as Sales, Sales Support, Distribution, Supply & Demand, National Contracts, and Accounts Receivable to ensure optimal customer experience. 

Essential Duties and Responsibilities 

• Respond to customer inquiries via phone, fax and email including edits to existing orders, tracking inquiries, proof of delivery, order status, sales contact information, etc. 

• Enter fax, phone, and email orders for disposable Breast & Skeletal Health products into Oracle Order Management. 

• Manage iStore inquiries, assist with basic troubleshooting and escalate to IT if necessary for additional issue resolution. 

• Research disposable order pricing discrepancies and to help identify the root cause of discrepancies and work with National Contracts to see the issue through to resolution. 

• Process returns and credit and rebills for unwanted orders, missing items, incorrect orders, duplicate orders. 

• Assist with processing of internal orders (UUI) for our field sales team.  

• Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers. 

• Participate and/or lead ad hoc projects focused on continuous improvement. 

• Collaborate and build strong relationships with internal teams to support needs of the customer support team and our customers.